About Me

Motivated and proactive IT specialist with experience in technical support and Microsoft technologies (Azure, Intune, Microsoft 365, Active Directory, Windows Server). I continuously develop my skills through courses and practical projects – including Linux, Terraform, Docker, Ansible – with plans for further self-education. I am passionate about new technologies, ambitious, and strive to deepen my IT knowledge at a more advanced level, developing a career in the Cloud and automation areas.

Contact Details

Patryk Nowak
Tychy, Poland
+48 537 507 944
Pat_rik94@hotmail.com

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Education

Nova College, Haarlem

VAVO - Secondary Eduaction for Adults • 09.2014 - 08.2016

Teyler College, Haarlem

Primary Education• 09.2011 - 08.2014

International School Taalklas, Haarlem

School to learn Dutch language• 09.2009 - 08.2011

Work

Orange - Belgium SME

Capgemini • 06.2025 - Present

Short role description: Providing technical support and coordinating processes between Tier 1 and Tier 2, analyzing and resolving complex tickets, handling escalations, and collaborating with L2 teams and the business client.

Skills: Service Management, ticket analysis, escalations, Active Directory, Microsoft 365, Windows OS, ticketing tools (e.g., ServiceNow), communication in English, emotional intelligence.

SMART - Systems Engineer

Capgemini • 05.2024 - 05-2025

Short role description: Second line support specialist responsible for resolving complex technical issues in the Microsoft infrastructure area (Azure, Intune, Microsoft 365, Windows Server) and creating simple PowerShell scripts to support daily operations. Distinguished by strong analytical skills, teamwork, and a proactive approach to problem-solving.

Skills: Azure, Intune, Microsoft 365, Active Directory, Windows Server, PowerShell (basic), Exchange, Networking (DHCP, DNS, IP).

Multiclient Service Desk Agent

Capgemini • 01.2021 - 04.2024

I Provide techincal support to users on a daily basis, assisting them with various tasks, ranging from simple to complex. Troubleshoot and resolve issues. Also, as more experienced agent assist colleagues by providing explanations and guidance on issue resolution techniques. Continuously expanding knowledge.

Teva - Service Desk Agent

Capgemini • 04.2020 - 12.2020

I started working in IT providing technical support to users on a daily basis as a 1st line agent. Troubleshoot and resolve issues.

Skills

  • Azure
  • Microsoft 365
  • Ansible
  • Active Directory
  • Windows Server
  • Exchange
  • Linux
  • Bash
  • Git & Github
  • Terraform

Completed certifications and trainings:

  • • AZ-104 (Udemy, Completed: 2024)
  • • AZ-900 (Udemy, Completed: 2024)
  • • Currently pursuing: Microsoft Official AZ-104
  • • Complete Linux Training Course
  • • Administrator Linux: Bash scripting
  • • Windows Server 2016 - Praktyczny przewodnik i konfiguracja
  • • Powershell: Step-by-step
  • • Git & GitHub for Beginners
  • • Terraform – podstawy Infrastructure as Code
  • • Dive Into Ansible - Beginner to Expert in Ansible
  • • Linux Administration Course for Corporate Jobs